If your machine fills and washes but the clothes come out dripping, or water ends up on the floor, the fault is usually one of a handful of things. Some you can check in five minutes. Others need a technician. Here is how we'd sort them out, starting with the ones that cost nothing.
We also fix aircons, so the same rule applies here: look at the simple causes first, and don't replace a part until the fault is confirmed.
Machine won't spin
The machine fills and washes, then the drum turns slowly or stops, and the clothes are soaking wet.
Start with the load. A heavy blanket bunched on one side makes the machine think the drum is unbalanced, and it cuts the spin to protect itself. An overfull drum does the same. Take a few items out, spread the rest evenly, and run the spin cycle again.
If that doesn't help, the cause is usually inside the machine. Worn motor parts can stop it reaching spin speed. So can a weak capacitor, the same small part that makes an aircon hum without starting. That one needs a technician to test, because the symptoms look alike.
Machine won't fill, or fills very slowly
Check the little mesh filter where the hose joins the back of the machine. It catches grit from the water supply and can block up. Turn off the tap, unscrew the hose, and clean the mesh with an old toothbrush.
Then open another tap in the house. If the water pressure is low everywhere, the machine isn't the problem. If the pressure is fine and the filter is clean, the valve that lets water in may have failed. We'd check that on site.
Machine leaks
Work out where the water is coming from before you do anything else. Dry the floor, run a short wash, and watch.
Water at the front door usually means a worn or dirty rubber seal, or too much detergent making suds that overflow. Water at the back often points to a loose or cracked drain hose. Both are simple to spot. Water from underneath the drum is different, because it can mean a worn drum seal or bearing. Stop using the machine and let us look at it.
Burning smell or a tripped breaker
Switch the machine off at the wall and leave it off. A burning smell can come from an overheated motor, a faulty control board, or a drain pump that has been running against a blocked filter. We wouldn't try to guess which one from a description.
Don't keep testing it to see if it "still works". A tripping breaker is the house telling you something, and it is cheaper to stop early.
Musty smell in a front-loader
This is common in Malaysian humidity. Moisture, detergent and lint collect in the folds of the door seal. Pull the folds open and wipe them out, and leave the door ajar after every wash so the drum can dry. If the smell is still there after that, tell us. It may be coming from further inside.
How we price a repair
We quote washing machine repair per job, after checking the machine. We don't publish a price list for it, because a loose hose and a failed motor are very different jobs, and giving you a range now would be a guess.
What helps us quote faster: the brand, the model number (on a sticker inside the door or on the back), whether it is a front-loader or top-loader, and what the machine does or doesn't do. A short video of the fault is even better.
As a rule of thumb, ask yourself how old the machine is. A simple fix on a machine that is still in good shape is usually worth doing. A big repair on a very old machine is worth comparing against the cost of a new one, and we'll tell you honestly if that looks like the better move. Our general service prices for aircons are on our pricing page, and the appliance repair details are on our services page. For the quick answers, see the FAQ.
We cover Cheras and the nearby areas, such as Ampang and Kajang, and we're open 7 days, 8am to 8pm.
To book a check, WhatsApp or call 011-2677 0063 with your machine's brand, model and a short description of the fault.